Complaints and Compliments – FinanceCorp
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FinanceCorp believes that it is essential for our customers to be able to identify and deal with a broker who has the ability, authority and proper training to hear and respond appropriately to any complaints or disputes.

We Stand by or Company Mission Statement and aim ‘To deliver a superior service, in a friendly and courteous manner to our valued customers with our main aim being their financial well-being.’

We are a member of the Mortgage & Finance Association of Australia (MFAA) and as such we are also subject to the requirement to have in place an Internal Dispute Resolution procedure.

If we do not reach agreement on your complaint, you may refer the complaint to an ASIC Approved External Dispute Resolution (EDR) Scheme.  Our external dispute resolution provider is COSL (Credit Ombudsman Services Limited).

External dispute resolution is a free service established to provide you with an independent mechanism to resolve specific complaints.