Complaints and Compliments – FinanceCorp
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FinanceCorp believes that it is essential for our customers to be able to identify and deal with a broker who has the ability, authority and proper training to hear and respond appropriately to any complaints or disputes.

We Stand by or Company Mission Statement and aim ‘To deliver a superior service, in a friendly and courteous manner to our valued customers with our main aim being their financial well-being.’

We are a member of the Mortgage & Finance Association of Australia (MFAA) and also CIO and as such we are also subject to the requirement to have in place an Internal Dispute Resolution procedure.

If you are not satisfied with how we handled your complaint, you may take the matter ‘free of charge’ to the relevant External Dispute Resolution (EDR) service provider (subject to the provider’s terms of reference).

Please note that the EDR provider will request the matter be first attempted to be resolved through our IDR process. If our IDR process is still in progress, they would expect that this process be completed before any external consideration.

Our EDR service provider is the Credit and Investments Ombudsman Ltd, which can be contacted via: